If the source changed,
the site should catch up.
Medicine coverage and assistance information moves constantly. MedicineCostHelp treats correction handling and source maintenance as part of the product—not an afterthought.
Send the public page and the problem—not patient data.
Use the Contact & Corrections pathway and include the MedicineCostHelp page URL, what appears outdated or incorrect, and the current official public source if you have it.
Do not send a patient name, date of birth, diagnosis, member ID, claim number, medical record or other sensitive health information. Those details are not needed to correct a public source or statement.
Report → verify → correct → monitor.
Determine whether the report is a factual error, source move, policy change, broken link or question requiring plan-specific verification.
Check the current authoritative source rather than relying on the report alone.
Update public guidance when the evidence supports a change and preserve appropriate uncertainty.
Advance automated monitoring baselines only after the changed source has been reviewed.
Keep the source in the ongoing monitoring/review cycle where appropriate.
We do not fake freshness.
A page should not receive a new review date merely because a file was rebuilt or a footer changed. Meaningful review dates are intended to reflect meaningful source/content review.
MedicineCostHelp may maintain a public updates record for significant platform, medicine, policy or access changes. Not every typographic or non-substantive edit requires a public change note.